Shipping policy

 

Shipping Policy – Sold Out Vinyl Records

Thank you for shopping with Sold Out Vinyl Records! We ship orders domestically and internationally, and we want to make the process as smooth as possible. Please read the details below so you know what to expect.

Domestic Shipping (U.S.)

Processing Time:

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times:

  • Standard Shipping (USPS Priority Mail): 2–5 business days

  • Expedited Shipping (UPS/DHL or USPS Priority Express): 1–3 business days

Order Tracking:

  • A tracking number will be emailed once your order ships.

  • Please allow 24 hours for tracking updates to appear.

Lost or Damaged Packages:

  • If your package is lost or damaged in transit, please contact us within 7 days of delivery.

  • We may request photos or the carrier’s report to issue a replacement or refund.

International Shipping

We are excited to ship records worldwide! Please note the following:

Eligible Countries:

  • Currently, we ship to: Canada, United Kingdom, European Union, Japan, and Australia.

Processing Time:

  • Orders are processed within 1–2 business days before shipment.

  • Delivery times vary by country and can take 2–6 weeks, depending on customs and local postal services.

Shipping Methods:

  • USPS First-Class International: For orders under 4 lbs, limited tracking

  • USPS Priority International or DHL Express: Recommended for orders over 4 lbs or high-value items; fully tracked

Customs, Duties & Taxes:

  • International orders may be subject to customs duties, VAT, or import taxes imposed by the destination country.

  • These charges are not included at checkout and are the responsibility of the customer.

  • Customs fees vary by country and are collected upon delivery.

  • We cannot mark orders as gifts or under-declare values.

Order Tracking:

  • Tracking is available for Priority International and DHL shipments.

  • USPS First-Class International tracking may stop once the package leaves the U.S., depending on the destination.

Lost or Refused Packages:

  • We are not responsible for delays caused by customs or lost shipments in transit.

  • Orders refused by customs or the recipient are not eligible for a refund.

Packaging & Care

  • All vinyl records are shipped in sturdy mailers with corner protection to minimize damage.

  • We do not recommend shipping records without protective packaging; it increases the risk of damage.

Returns & Exchanges

Domestic:

  • Returns are accepted for damaged or defective items only. Please contact us within 7 days of delivery.

International:

  • Due to high shipping costs, we cannot accept international returns unless the item is damaged in transit.

  • In case of damage, please provide photos and the carrier’s report so we can issue a replacement or refund.

FAQs / Helpful Tips

  • Do you ship internationally?
    Yes! See above for countries and policies.

  • Will I have to pay extra fees?
    Possibly. Duties, VAT, and import taxes are determined by your country and collected on delivery.

  • Can I track my international order?
    Yes, if you select Priority International or DHL. First-Class International tracking may stop in the destination country.

  • How can I contact you about my order?
    Email us at [your email] or use our contact form. Please include your order number for faster service.

Thank you for supporting Sold Out Vinyl Records!
We take pride in shipping your vinyl safely, whether across the street or across the globe.